Lash & Glo: An Interview with Sue Ward

Lash & Glo: An Interview with Sue Ward

Diving into a brand-new career at age 53 is no easy feat.  But Sue Ward of Lash & Glo (Warnbro WA) jumped in head-first and did just that!  

Now three years into her lash journey, Sue is passionate about family, community and ongoing professional development.  

We talk to her about the importance of education, and what she wish she knew when she started lashing.  


Sue Ward - Lash & Glo


Tell me a bit about yourself and your lash journey. 

I am a wife, mum of 4 and Nanna to 8 gorgeous grandies. I am a trained Dental Nurse and work with disabled children.

In 2015, at 53 years of age I was not in a very good place emotionally  and suffered with severe anxiety and I knew I had to find something to keep my overactive mind busy. 

I joined a makeup artistry course  at my local TAFE and heard the girls talking about lash extensions . I had never heard of them before, but was very curious. It sounded like something I could be interested in doing from home.

I loved the makeup course but didn't see myself ever pursuing it. My job contract (caring  for kids with special needs on a school bus) was about to expire and I was not sure if my job was safe. I don't drive any more due to my anxiety but still needed to earn.

I made some enquiries and found a lash course at a local beauty supplier. The course was  a 7 hr course. 4 hours of training and 1 lash model. I really liked it.  I quickly found my 4 lash models, did my case studies and soon received my certificate.

I thought, "I'm really good at this", but when my first removal came in, I had no idea what to do. I rang my trainer but her instructions just didn't make sense and I was so scared to use the removal chemical in my kit.  

I started searching the internet and came across the Lash Tribe group on Facebook. I watched every YouTube video I could on lashes and suddenly realised my training was terrible and my lash skills were really bad.

I was using 0.20 lashes at absurd lengths. I started to panic...OMG how many lashes had I wrecked.  I started to learn quickly through Lash Tribe and knew I had to do another course. I signed up for Lash Tribe Online Classic Course and was blown away. 

Along side this I did a Facebook Marketing course with Carissa Hill and my lash world just opened up. I am currently doing the Lash Tribe Volume course  and am just so hungry to get better and better.

I still have my other Job with my gorgeous kids and in between run my lashing business which is growing monthly.


What is it about lashing/the lash industry that you love the most?

I love the community that I have become a part of. I just love how there are so many ladies out there who are willing to help me succeed. I love how my clients feel after they have had their lashes done. I love that I am offering a service which often helps my clients feel good about themselves. I also love how I am my own boss working from home and eventually will start lashing full time.


Lash & Glo Lashes


What has been the most rewarding experience in your lash career?

I think it was receiving my Lash tribe certificate and recently given the Lash Tribe logos to put on my work. The most rewarding thing is feeling like I belong.


Have you had to overcome any challenges?

My eyes are failing, so finding an optometrist to prescribe me lashing glasses was a big feat but it eventually happened! 


What do you think makes a good Lash Stylist?

Patience, dedication and education. Wanting to keep bettering myself so that I can give a better service to my clients


Is there a lash industry innovation (product/technique/tool etc) that really excites you?

I am really excited about all the conferences I see people attending. Lash Bash and Lash Vision are events I aspire to attend in the future. I am also excited about the pre-made lashes that just keep getting better and better. My demographics don't really allow for me to charge what a Russian Volume set is worth,  and the Russian and I don't see eye to eye some days! But with QUANTUM Lashes by MYSTIQ, I can offer an alternative service at an affordable price. 


Is there anything about the lash industry that you’d like to see change?

Yes. I think the training companies out there offering 4-hour courses need to be changed. We are coming away with so many bad habits that we don't even know we have.    


If you could go back to the start of your lash career, is there anything you would choose to do differently?

I would definitely train with a highly respected, well known trainer.


Do you have any lash-related stories that are funny, interesting, embarrassing or inspiring?

No not yet, just that I don't have to cook anymore! Because I lash at night, my husband now does all the cooking and shopping.

Winner Winner Chicken Dinner!!!!


Any words of advice for someone wanting to start a career in Eyelash Extensions?

Do your research, find a good training institute and ask lots of questions. 


Where do you see yourself in 5 years?

Lashing full time, earning enough $$ to attend many lash conferences. Also good enough to perhaps enter a competition.


Is there anything you’d like to promote? 

Just your amazing QUANTUM Lashes. They have changed my life!


To follow Sue on her lashing adventures, head over to Lash & Glo on Facebook or Instagram!  


Would you like to be featured in Lash Library, or have something lash-related to promote?  Email us at and tell us a bit about yourself!  


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