Troubleshooting Irritations & Reactions after Lash Application

Troubleshooting Irritations & Reactions after Lash Application

The human eye is an extremely sensitive area.  In the course of your eyelash extension career, you may come across clients who experience irritations or even allergic reactions upon completion of their lash service. 

As Lash Stylists, we are not qualified to diagnose clients or prescribe medications for irritations and reactions (this includes over-the-counter remedies).  It is important, however to be able to guide the client towards the best course of action when they experience any discomfort caused by their eyelash extension service. 


Most common irritations such as fume burn and corneal abrasions can be avoided by taking extra time when prepping your client to ensure that the tape/pad is a safe distance from the waterline, secure enough not to ride up into their eye, and that the client's eye is sealed at all times.  Make sure you are applying extensions at the correct distance from the eyelid. 


Some clients may experience redness and swelling under the eye are due to the tape or eye pad used to secure the lower lashes during treatment.  For future appointments, trial various products for sensitive skin. There are silicone pads available for very reactive clients.


Blepharitis can occur when the client's eye hygiene is lacking.  Educate your clients on the importance of a clean lash line and retail cleansers which are compatible with eyelash extensions.  Clients experiencing bleph should be referred to a medical professional.


Allergic reactions are a contraindication for eyelash extension services.  Once a client has become allergic to lash adhesive, they are no longer a candidate for eyelash extensions.  Continuing to lash (even with sensitive adhesive) with knowledge of an allergy may expose you to litigation. Refer reactive clients to a medical professional.

 Introducing moisture by using a nano mister or nebulizer to immediately cure the adhesive at the time of the appointment reduces the risk of a client developing an allergy due to overexposure to fumes and uncured adhesive.  Reducing fumes in the workspace can also assist in avoiding reactions.


To help you establish the best course of action when faced with an irritation or reaction, we have put together a flow chart of the most symptoms, causes, procedures, and suggestions on how to avoid these in future.  Download the PDF here.

Irritations and Reactions Troubleshooting Flow Chart

REMEMBER: This chart is a guide only.  As lash stylists we are not qualified to provide clients with a medical diagnosis or prescribe medication.  When in doubt, always refer to a medical practitioner. 

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