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WE WILL BE CLOSED ON FRIDAY 28TH FEBRUARY. PICKUP UNAVAILABLE ON FRIDAY. ORDERS PLACED AFTER 12PM ON THURSDAY 27TH WILL BE SHIPPED MONDAY 2ND MARCH. THANK YOU.

Easy Returns

We've made our returns process as easy as possible so you can
get back to doing what you do best - making your clients look and feel amazing.  

WE KNOW HOW PERSONAL SELECTING LASH PRODUCTS CAN BE.

If you purchase an item that’s not quite the right fit - or if you’ve made the wrong selection –
you can send it right back to us for a store credit, no questions asked.   
Print your return labels online and post back to us, as long as the items meet the following guidelines:

  • Return to us within 30 days with proof of purchase/order number
  • Item must be in it’s original condition, in it’s original packaging, unused and undamaged
  • Item must have been purchased from www.mymystiq.com.au (for items bought from stockists or distributors, please contact your place of purchase)
  • Item is not listed as an excluded item below

Items excluded from change of mind returns: 

  • Used items
  • Gift Cards
  • Sale/Clearance/Seconds
  • Personalised products

We offer store credit for all valid returns.
While we do not offer exchanges, you have the option of returning your item to us and then place a new order with the store once the return has been processed.
If we receive a return that doesn’t meet the above guidelines, we’ll pop it in the post back to you.

DOMESTIC RETURNS

Purchase and Print
your Returns Label

GET YOUR LABEL

Pack Items with your
Proof of Purchase

Make sure they are protected against breakage.

Attach your
Return Label & Post

At your nearest post office. 

INTERNATIONAL RETURNS

Please send all International Returns, along with your proof of purchase/order number to: MYSTIQ, PO BOX 318, UPPER COOMERA QLD AUSTRALIA 4209 .

have you received AN INCORRECT ORDER?

The logistics team here at MYSTIQ are absolutely dedicated to sending your order without error, every time. However, we are also human! If you have received your order and it is not 100% correct, please contact us immediately at orders@mymystiq.com.au and we will help to resolve the problem as soon as possible.

have you RECEIVED A FAULTY ITEM?

We always aim to provide you with products of the highest standard of quality, however some manufacturing inconsistencies or faults
are not apparent until the product is opened and used
.
If you have unfortunately received an item which is faulty, incorrectly described or different from a sample shown, we will absolutely provide a replacement, store credit or refund, provided we are notified of the fault within a reasonable time.

Please contact us immediately at orders@mymystiq.com.au with clear photographic evidence of the fault, and let us know if you would prefer a replacement, store credit or refund.  We will get back to you as soon as possible with instructions on returning your faulty item to us.